Description
SDP EU Withdrawal for WooCommerce helps WooCommerce stores manage customer withdrawal requests in a structured workflow designed around the EU right of withdrawal, including the digital withdrawal requirements introduced by Directive (EU) 2023/2673.
Customers can submit withdrawal requests directly from their account area, while administrators receive clear notifications and a dedicated review interface to process each case efficiently.
The plugin is especially useful for stores selling physical goods, mixed products, or downloadable products where withdrawal eligibility may depend on customer actions such as accepting digital content waivers or downloading files.
Everything is designed to fit naturally into WooCommerce without unnecessary complexity.
π Try the live interactive demo
Experience the full admin review workflow instantly in a preconfigured WooCommerce demo environment β complete with sample orders, withdrawal requests, activity logs, and the full review interface.
Watch the plugin in action
βοΈ Features
- Allow customers to submit withdrawal requests directly from their WooCommerce account.
- Optional guest checkout support with secure token-based access.
- Dedicated admin review screen for each withdrawal request.
- Approve or reject requests with optional administrator comments.
- Customer email notifications for request submission, approval, and rejection.
- Mandatory administrator notifications for pending requests.
- Configurable withdrawal eligibility period.
- Support for downloadable product withdrawal waivers.
- Automatic download activity detection for downloadable products.
- Product-level exclusion from withdrawal requests.
- Visual urgency indicators for pending and expired requests.
- Complete request log with customer actions, notifications, and review history.
- Direct integration with WooCommerce orders.
- Integration with WordPress Privacy Tools (Export Personal Data and Erase Personal Data)
- Translation ready.
- Completely translated into Spanish.
π Pro Version
Unlock the full potential of SDP EU Withdrawal Pro with these advanced features:
- Centralized withdrawal request management dashboard.
- Structured item-level withdrawal requests.
- Advanced forensic and compliance data logging.
- Reminder notifications for unresolved requests.
- Multiple administrator notification recipients.
- Additional administrative workflow tools.
- Premium integrations and automation features.
Upgrade now to streamline your withdrawal request workflow.
Screenshots
Customer withdrawal request form. 
Withdrawal request action button in the customer orders table. 
Admin withdrawal request summary screen. 
Customer details and purchase context. 
Complete request activity log. 
Request resolution interface. 
General settings. 
Email settings.
FAQ
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Does this plugin help with right of withdrawal requirements in Spain (“derecho de desistimiento”) and other EU countries?
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Yes. SDP EU Withdrawal for WooCommerce is designed to help merchants implement a structured online withdrawal request workflow aligned with EU consumer protection requirements, commonly referred to in Spain as the “derecho de desistimiento”. Customers can submit withdrawal requests from their account area or, if enabled, as guest customers, while store administrators can review, approve or reject each request from WooCommerce.
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Can guests submit withdrawal requests?
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Yes. If guest checkout is enabled in WooCommerce and guest support is enabled in the plugin settings, guest customers can securely submit and review withdrawal requests.
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Does the plugin support downloadable products?
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Yes. The plugin includes specific handling for downloadable products, including digital withdrawal waiver support and download activity checks.
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Can I prevent withdrawal requests for digital products?
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Yes. The plugin includes digital product withdrawal waiver support, allowing you to handle downloadable products differently when legally applicable. Download activity before the withdrawal request is recorded and visible in the request review screen for full administrative oversight.
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Does this plugin process refunds automatically?
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No. The plugin manages the withdrawal request workflow, not payment refunds.
Refund processing remains under your normal WooCommerce/payment gateway workflow.
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Can administrators approve or reject requests manually?
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Yes. Each request includes a dedicated admin review screen with approval and rejection actions, plus optional customer-facing comments.
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Can the plugin be translated into other languages?
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Yes, itβs fully compatible with translation files and multilingual plugins such as WPML, and comes with a complete Spanish translation included.
Reviews
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Contributors & Developers
“SDP EU Withdrawal for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “SDP EU Withdrawal for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.3.0
- Added – Messages displayed to users on the withdrawal request details screen are now customizable
- Tweak – Times are now displayed using the format set in WordPress settings
- Fix – Order numbers displayed on the withdrawal request details screen could differ when using a sequential order numbering plugin
- Update – POT file updated
1.2.5
- Fix – The WPML selector HTML was being filtered
1.2.4
- Added – A gdpr-info.txt file is included with all relevant information for GDPR compliance
- Fix – The admin address to which the notification was sent was not being logged
- Update – Support for WordPress 7.1