Title: AIEL Smart Assistant (智能秘書)
Author: aielapp
Published: August 12, 2026
Last modified: August 23, 2026
---
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# AIEL Smart Assistant (智能秘書)
By [aielapp](https://profiles.wordpress.org/aielapp/)
[Download](https://downloads.wordpress.org/plugin/aiel-smart-assistant.2.4.5.zip)
* [Details](https://vec.wordpress.org/plugins/aiel-smart-assistant/#description)
* [Reviews](https://vec.wordpress.org/plugins/aiel-smart-assistant/#reviews)
* [Installation](https://vec.wordpress.org/plugins/aiel-smart-assistant/#installation)
* [Development](https://vec.wordpress.org/plugins/aiel-smart-assistant/#developers)
[Support](https://wordpress.org/support/plugin/aiel-smart-assistant/)
## Description
This plugin connects your WordPress site to the AIEL platform’s “Smart Assistant”(
智能秘書) — an AI customer-service chat bubble that answers visitor questions from
your own knowledge base, in the visitor’s language.
* Paste a single connection key to link your site to your AIEL workspace. The service
URL is configured automatically.
* The chat bubble loads on every front-end page once enabled.
* Update your FAQ / documents on the AIEL platform and the bubble picks them up
immediately — no reinstall, no re-paste.
* Multilingual replies (Traditional Chinese, English, Japanese, Korean, Vietnamese,
Indonesian, Thai, and optional German / Hindi / Russian), optional neural text-
to-speech playback, and full conversation logs in your AIEL dashboard.
* Optional in-app-browser notice: visitors opening your site inside the LINE /
Facebook / Instagram in-app browser are prompted to switch to Chrome / Safari,
where social logins work reliably. This runs entirely in the visitor’s browser,
sends no data anywhere, and can be turned off in settings.
#### Account and free tier
The plugin needs a free AIEL workspace, which you create at https://saas.aiel.app/
wordpress — no payment details are asked for. A new workspace includes **60 days
of service**, counted in calendar days from the day it is created, not in days of
use. When those days run out the workspace pauses and the chat bubble stops appearing
on your site until you add credits; nothing is charged automatically, and your FAQ
and conversation logs stay in your workspace. The plugin itself is free software
under GPLv2 and stays installed either way.
The front-end loads a single script tag (injected via `wp_enqueue_script`). The
address is built from your workspace subdomain, which the plugin reads from your
connection key — you never type it in. Workspaces created at the link above end
in `-bots`, so for a workspace named `myshop` the tag is:
```
https://saas.aiel.app/embed/myshop-bots.js
```
The exact address for your own workspace is shown on the settings screen once you
connect, under “Service URL”.
#### External Services
This plugin relies on the AIEL platform (saas.aiel.app), operated by AIEL (NetSmart
Intelligent Technology Co., Ltd., Taiwan). It communicates with the platform as
follows:
1. **When you connect or disconnect (admin only):** your WordPress server sends the
connection key you pasted via POST to `https://saas.aiel.app/api/embed-chat/connect`
to resolve your workspace’s service URL. The key travels server-to-server only
and never appears in your site’s front-end source.
2. **On every front-end page load (only after you connect and enable the bubble):**
the visitor’s browser loads the embed script and chat iframe from `https://saas.
aiel.app`. Visitor conversations with the assistant (question text, chosen reply
language, timestamps) are sent to the AIEL platform to generate replies and are
stored as conversation logs. If a visitor signs in with a social account or voluntarily
shares their location, that data is likewise processed by the AIEL platform.
3. **The in-app-browser notice** is a purely client-side user-agent check. It sends
nothing to any external service and can be disabled in the settings page.
Terms of Service: https://saas.aiel.app/terms
Privacy Policy: https://saas.aiel.
app/privacy
No communication with external services happens before you connect a key and enable
the bubble.
## Screenshots
[⌊Settings → Smart Assistant: paste your connection key. The service URL configures
itself — no subdomain to look up.⌉⌊Settings → Smart Assistant: paste your connection
key. The service URL configures itself — no subdomain to look up.⌉[
Settings Smart Assistant: paste your connection key. The service URL configures
itself — no subdomain to look up.
[⌊Connected state: the linked workspace and its service URL, a switch for the front-
end chat bubble, and an optional in-app-browser notice.⌉⌊Connected state: the linked
workspace and its service URL, a switch for the front-end chat bubble, and an optional
in-app-browser notice.⌉[
Connected state: the linked workspace and its service URL, a switch for the front-
end chat bubble, and an optional in-app-browser notice.
[⌊The chat bubble loads automatically on every front-end page once enabled.⌉⌊The
chat bubble loads automatically on every front-end page once enabled.⌉[
The chat bubble loads automatically on every front-end page once enabled.
[⌊The assistant opens over your page. Visitors sign in or just give a name, choose
which language they want replies in, and the answers come from your knowledge base
on the AIEL platform.⌉⌊The assistant opens over your page. Visitors sign in or just
give a name, choose which language they want replies in, and the answers come from
your knowledge base on the AIEL platform.⌉[
The assistant opens over your page. Visitors sign in or just give a name, choose
which language they want replies in, and the answers come from your knowledge base
on the AIEL platform.
## Installation
1. In your WordPress admin, go to Plugins Add New Upload Plugin, choose `aiel-smart-
assistant.zip`, install and activate.
2. Go to Settings Smart Assistant (智能秘書).
3. Paste your connection key (starts with `aieck_`) and click Connect. The service
URL is configured automatically.
4. Tick “Show the chat bubble on the front end” to go live.
5. To edit your FAQ / documents, use the “Manage FAQ / documents” link to the AIEL
dashboard.
Don’t have a key yet? Create a free workspace at https://saas.aiel.app/wordpress—
it includes 60 days of service and asks for no payment details. Or contact service@
aiel.app.
## FAQ
### Do I need to reinstall after updating my FAQ?
No. The bubble reads the latest content on every load, so changes on the AIEL platform
take effect immediately.
### How long is the free tier, and what happens when it ends?
A new workspace includes 60 days of service. Those are calendar days from the day
the workspace is created — one day is used up each day whether or not anyone chats
with the assistant. You can see the remaining days in your AIEL dashboard at any
time.
When they run out, the workspace pauses: the chat bubble stops appearing on your
site, and the settings page will show the workspace as paused. Nothing is charged
automatically and nothing is deleted — your FAQ, documents and conversation logs
stay in your workspace, and adding credits resumes the bubble immediately. The plugin
can stay installed and connected throughout.
### My site sends a Content-Security-Policy header
Allow the following sources:
```
script-src https://saas.aiel.app
frame-src https://myshop-bots.aiel.app
img-src https://storage.googleapis.com
```
Replace `myshop-bots` with your own workspace subdomain — the settings screen
shows
it next to “Connected” once you have pasted your key.
### How do I hide the bubble temporarily?
Untick “Show the chat bubble” on the settings page and save. No need to deactivate
the plugin.
### What languages is the plugin available in?
The plugin’s own strings are translatable through WordPress.org, so the settings
page follows your site’s language wherever a translation exists. As of 2.4.0 the
source strings are English and no locale is complete yet; we are submitting Traditional
Chinese (zh_TW), and other locales are welcome — see the plugin’s translation page
on translate.wordpress.org.
The AIEL dashboard itself is currently in Traditional Chinese. The chat bubble is
separate from both: it replies to each visitor in that visitor’s own language, regardless
of your site’s language.
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“AIEL Smart Assistant (智能秘書)” is open source software. The following people
have contributed to this plugin.
Contributors
* [ aielapp ](https://profiles.wordpress.org/aielapp/)
[Translate “AIEL Smart Assistant (智能秘書)” into your language.](https://translate.wordpress.org/projects/wp-plugins/aiel-smart-assistant)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/aiel-smart-assistant/),
check out the [SVN repository](https://plugins.svn.wordpress.org/aiel-smart-assistant/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/aiel-smart-assistant/)
by [RSS](https://plugins.trac.wordpress.org/log/aiel-smart-assistant/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
#### 2.4.5
* The chat script URL now tells the service that it was loaded by this plugin,
and which version. Downloads on WordPress.org count updates, mirrors and crawlers
as well as installs, so the numbers there cannot say how many sites actually
run the assistant, nor how many are still on an old version. The request already
happened — it is what puts the bubble on the page — and already carried the referring
site; what is new is the source and the version number. No visitor data is involved.
#### 2.4.4
* The plugin name and description shown on the Plugins screen are now translated
too, not just the settings page and the visitor-facing notice. WordPress treats
the plugin header fields as translatable strings; they were the only five missing
from the Traditional Chinese catalogue.
#### 2.4.3
* The Traditional Chinese (zh_TW) translation now ships with the plugin, so Taiwanese
sites see Chinese immediately instead of English. Previously all 32 strings were
English-only for everyone, because the translation existed but was never loaded.
If WordPress.org later hosts a translation for your locale, that one takes precedence
automatically.
#### 2.4.2
* Fixed: on sites hosted on the AIEL platform, a must-use plugin already provides
the Smart Assistant and defines the same PHP function names as this plugin. Installing
this plugin on top of that used to crash the entire site (both front end and
wp-admin) with a “Cannot redeclare” fatal error. The plugin now detects the platform’s
built-in assistant and stays inactive instead, showing an admin notice explaining
it is safe to delete.
#### 2.4.1
* Fixed: the chat bubble (and the in-app-browser notice) appeared inside page builder
editing canvases, floating over the widgets being edited. Elementor and similar
builders load their canvas in an iframe that renders the FRONT END, so the existing
admin-screen check did not apply. Elementor, Beaver Builder, Divi, WPBakery,
Brizy, core post previews and the Customizer preview are now all excluded.
#### 2.4.0
* Internationalisation: all 31 user-facing strings now use English as their source
language, so WordPress.org can host translations for any locale. Previously the
source strings were Traditional Chinese, which meant translators of other languages
could not read the originals and no locale could be translated at all.
* The eight connection error messages (“invalid or revoked key”, “too many attempts”,
and so on) were never wrapped in translation functions and so could not be translated
into any language. They now can be.
* Correction in this readme: the front-end script address is built from your workspace
subdomain (for a workspace named `myshop` it is `myshop-bots.js`), and the plugin
fills it in from your connection key — the previous placeholder text read as
if you had to work it out yourself.
#### 2.3.2
* In-app-browser notice now loads as a properly enqueued script (assets/inapp-warning.
js) instead of an inline `