Title: Gravity Forms – Help Scout Docs Search Field Author: Pippin Williamson Published: June 28, 2016 Last modified: July 7, 2016 --- Search plugins This plugin **hasn’t been tested with the latest 3 major releases of WordPress**. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress. ![](https://s.w.org/plugins/geopattern-icon/gravity-forms-help-scout-search.svg) # Gravity Forms – Help Scout Docs Search Field By [Pippin Williamson](https://profiles.wordpress.org/mordauk/) [Download](https://downloads.wordpress.org/plugin/gravity-forms-help-scout-search.3.0.2.zip) * [Details](https://vec.wordpress.org/plugins/gravity-forms-help-scout-search/#description) * [Reviews](https://vec.wordpress.org/plugins/gravity-forms-help-scout-search/#reviews) * [Installation](https://vec.wordpress.org/plugins/gravity-forms-help-scout-search/#installation) * [Development](https://vec.wordpress.org/plugins/gravity-forms-help-scout-search/#developers) [Support](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/) ## Description Add a Help Scout Docs search field to your Gravity Forms form. Used on the [Easy Digital Downloads ticket submission page](https://easydigitaldownloads.com/support/). This plugin requires [Gravity Forms](https://gravityforms.com) and a [Help Scout](https://helpscout.net) account. See the Installation tab for instructions on configuring the plugin. Find a bug? Have a suggestion? Let us know on [GitHub](https://github.com/easydigitaldownloads/gravity-forms-help-scout-search)! ## Installation 1. The Help Scout Docs Search Field plugin requires the Help Scout Docs sub-domain to be set. Define it using the `HELPSCOUT_DOCS_SUBDOMAIN` constant, or set it using the `gf_helpscout_docs_subdomain` filter. You can find it in Help Scout under “ Manage” > “Docs” > “Site Settings” > “Sub-domain”. 2. define( ‘HELPSCOUT_DOCS_SUBDOMAIN’, ‘Your sub-domain here’ ); 3. Add a text field to your Gravity Forms form, then add `helpscout-docs` to the “ Custom CSS Class” setting (in the field’s Appearance tab). 4. Optionally, use the GF_HELPSCOUT_DOCS_COLLECTIONS constant to specify the collection IDs the plugin should search in. Example: 5. define( ‘GF_HELPSCOUT_DOCS_COLLECTIONS’, ‘538f1914e4b034fd486247ce:548f192ae4b07d03cb25288e: 5488f10de4bs2c8d3cacdf29’ ); ## Reviews ![](https://secure.gravatar.com/avatar/b302c52241eb77753cf8ef24e28a425a04c21c979a695c5127f8809bca995c3b? s=60&d=retro&r=g) ### 󠀁[Extremely helpful](https://wordpress.org/support/topic/extremely-helpful-29/)󠁿 [Maciej Swoboda](https://profiles.wordpress.org/swoboda/) July 18, 2018 Leaves some place for improvement, but a great help for anyone who delivers support with Gravity Forms and Help Scout. ![](https://secure.gravatar.com/avatar/cade9d1b2ae394404fb79c11205875f650a747af8f2ab5da547aa37dfab99185? s=60&d=retro&r=g) ### 󠀁[AWESOME](https://wordpress.org/support/topic/awesome-5046/)󠁿 [joelrendall](https://profiles.wordpress.org/joelrendall/) October 6, 2017 Works just as described. Prefer this simple method rather than relying on HelpScout's Beacon. Thanks guys! [ Read all 2 reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/) ## Contributors & Developers “Gravity Forms – Help Scout Docs Search Field” is open source software. The following people have contributed to this plugin. Contributors * [ Pippin Williamson ](https://profiles.wordpress.org/mordauk/) * [ Zack Katz ](https://profiles.wordpress.org/katzwebservices/) [Translate “Gravity Forms – Help Scout Docs Search Field” into your language.](https://translate.wordpress.org/projects/wp-plugins/gravity-forms-help-scout-search) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/gravity-forms-help-scout-search/), check out the [SVN repository](https://plugins.svn.wordpress.org/gravity-forms-help-scout-search/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/gravity-forms-help-scout-search/) by [RSS](https://plugins.trac.wordpress.org/log/gravity-forms-help-scout-search/?limit=100&mode=stop_on_copy&format=rss). ## Changelog = 3.0.2, July 7, 2016 * Fix: Next page shown before search results are added to the page * Fix: Search could be bypassed by entering enter key * Tweak: Plugin now loaded on plugins_loaded * Tweak: Added JS browser events * Tweak: Added a loading icon when search is processing #### 3.0.1, June 28, 2016 * Fixed: Search no longer worked when clicking “back” on an AJAX form with multiple pages #### 3.0, June 28, 2016 * No longer requires a Help Scout API key * Now requires setting your Help Scout Docs sub-domain by using the `HELPSCOUT_DOCS_SUBDOMAIN` constant or `gf_helpscout_docs_subdomain` filter. Find your sub-domain in Help Scout under “Manage” > “Docs” > “Site Settings” > “Sub-domain”. #### 2.1, June 28, 2016 * First offical release of the plugin after being in private use for many months! ## Meta * Version **3.0.2** * Last updated **10 years ago** * Active installations **10+** * WordPress version ** 3.6 or higher ** * Tested up to **4.6.30** * Language * [English (US)](https://wordpress.org/plugins/gravity-forms-help-scout-search/) * Tags * [documentation](https://vec.wordpress.org/plugins/tags/documentation/)[gravity forms](https://vec.wordpress.org/plugins/tags/gravity-forms/) [help scout](https://vec.wordpress.org/plugins/tags/help-scout/)[helpscout](https://vec.wordpress.org/plugins/tags/helpscout/) * [Advanced View](https://vec.wordpress.org/plugins/gravity-forms-help-scout-search/advanced/) ## Ratings 5 out of 5 stars. * [ 2 5-star reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/reviews/) ## Contributors * [ Pippin Williamson ](https://profiles.wordpress.org/mordauk/) * [ Zack Katz ](https://profiles.wordpress.org/katzwebservices/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/gravity-forms-help-scout-search/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://pippinsplugins.com/support-the-site)