MaxSellora – AI Sales Assistant & Chatbot for WooCommerce

Description

Your store never sleeps. Neither does MaxSellora.

Most visitors leave without buying — not because they don’t want to,
but because they couldn’t find what they needed fast enough.

MaxSellora fixes that.

A smart AI assistant pops up at the right moment, answers questions
instantly, recommends the perfect product, and guides the visitor
straight to checkout — just like your best salesperson would.
Except it works 24/7, replies in your customer’s language, and never has a bad day.

💬 “It’s like having a sales rep on every product page, at the same time, for free.”

🚀 One-click setup. Zero configuration.

Install the plugin, connect your store, done. MaxSellora reads your
WooCommerce catalog automatically — no manual setup, no complicated
settings, no developer needed.

🆓 Start free. Grow when you’re ready.

No credit card. No time limit. Activate the Free plan with one click
and get 10 AI-powered messages to try the assistant — or skip AI entirely
and use MaxSellora as a free live-chat platform for your store.

Turn on Operators-only mode (Settings → Features) and every chat goes
to your team with no AI message quota and no paid subscription required.
You still get the full operator toolkit: live inbox, Telegram & Slack bots,
email alerts, multi-language widget, and more — all on the free plan.

When you’re ready for AI, leave Operators-only off or upgrade for higher
message limits. You choose how much automation your store needs.

🧠 Sells like a human. Scales like a machine.

• Understands natural language — customers type like they talk
• Recommends products based on what the customer actually needs
• Compares items side by side on request
• Checks real-time stock availability
• Tracks order status and shipping instantly
• Adds products to cart directly from the chat

💡 Why stores love MaxSellora

✅ Reduce bounce rate — engage visitors before they leave
✅ Increase average order value — smart upsell & cross-sell suggestions
✅ Cut support tickets — AI handles the common questions
✅ Never miss a sale — active 24/7, even when you sleep
✅ Voice chat — customers can speak instead of type, and hear the answer spoken back
✅ Operators-only mode — turn off AI replies entirely; every chat goes straight to your human team
✅ Guest contact form toggle (NEW) — choose whether visitors see a name/email step before chatting
✅ Live chat handoff — human operator takeover when needed
✅ Telegram operator bot — reply to customers and manage live chats from Telegram
✅ Slack operator bot — same live-chat inbox and notifications in Slack
✅ Fully responsive chat widget — opens fullscreen on mobile with a clear minimize button; no layout or overflow issues on phones and tablets
✅ GDPR-friendly privacy integration

🤖 AI Capabilities

Customers can ask things like:

• “Which product is best for beginners?”
• “What’s the difference between these two products?”
• “Is this item in stock?”
• “Where is my order?”
• “Can you recommend something cheaper?”

The AI automatically uses your WooCommerce product catalog to provide
accurate answers and recommendations.

🌍 Multi-language, out of the box

MaxSellora detects the language your visitor writes or speaks and replies in that same language — French, Spanish, Turkish, Chinese, Portuguese, and many more. There is no fixed “four language” limit on AI answers.

• AI chat — auto-detects each message and responds in the customer’s language (typed or voice)
• Voice chat — OpenAI Whisper recognizes 99+ spoken languages with no extra setup
• Widget UI — buttons, placeholders, and chrome translated for English · Persian (Farsi) · Arabic · German (from your WordPress locale; other locales use English labels while the AI still answers in the visitor’s language)

🎙️ NEW: Voice Chat — let customers talk, not type

Some shoppers would rather speak than type — especially on mobile.
With AI Voice Chat, your customer just taps the microphone, asks
out loud, and MaxSellora listens, understands, and answers back in a
warm, natural voice. It’s the closest thing to a real conversation
with your best salesperson.

• 🎤 Tap-to-talk microphone built right into the chat widget
• 🗣️ Speech-to-text powered by OpenAI Whisper — auto-detects 99+ languages, no setup
• 🔊 Lifelike spoken replies (OpenAI text-to-speech)
• ▶️ A real audio player on every voice message — play, pause, and scrub back and forth
• 📱 Hands-free and accessibility-friendly, perfect for mobile shoppers
• 📲 Fully responsive widget — on phones the chat opens edge-to-edge (fullscreen) for easy reading and typing, with a prominent minimize control to return to the store
• 🎚️ One simple toggle to enable — WooCommerce → MaxSellora → Settings → Voice Chat

Voice chat is off by default, so you’re always in control. Flip the
switch whenever you’re ready to give your store a voice.

👥 Operators-only mode — AI off, humans only

Sometimes you want every conversation handled by your team — no AI at all.
With Operators-only mode, new chats skip the AI assistant from the
first message and go straight to your human operators.

• 🚫 AI never replies while this mode is on
• 👤 Every new chat starts in the operator queue immediately
• 🔒 Customers cannot switch back to AI from the widget
• 🎙️ Voice chat is disabled automatically in this mode
• ⚙️ One toggle in WooCommerce → MaxSellora → Settings → Features
• 🔄 Same setting in your MaxSellora dashboard (Settings) — stays in sync with WordPress when connected

Operators-only mode is off by default. Enable it when you want live
support only — for example during a sale, a product launch, or whenever
your team prefers to handle every shopper personally.

Use it for free, forever: You do not need to buy a paid plan. On the
free MaxSellora account, enable Operators-only mode and your store gets a
professional live-chat widget plus operator tools (dashboard inbox,
Telegram Mini App, Slack, notifications, and handoff controls) without
consuming AI credits or paying for an AI subscription.

Plans & Pricing

• Demo mode — For testing only. Runs in mock mode on your server;
  no data is sent to the API and no real AI is involved.
• Free plan — 10 AI-powered messages included (lifetime total), or
  unlimited human-only live chat when Operators-only mode is enabled
  (AI off). No paid upgrade required for operator-only use.
• Paid plans — Higher or unlimited AI message quotas. Manage from
  your dashboard at https://woocommerce.chatbot.shop-aiplugin.com.

Human Operator Support (all plans — free with Operators-only mode)

Operators can initiate a chat with any customer at any time, or
customers can request a human at any point. When an AI plan limit
is reached, the chat is handed off automatically — no customer is
ever left without support.

With Operators-only mode enabled from day one, you run a complete
live-support setup on the free plan: storefront chat widget, operator
inbox, Telegram bot & Mini App, Slack integration, and new-chat email
alerts — without using AI or buying a paid subscription.

Manage operators, roles, and live conversations from your MaxSellora
dashboard at https://woocommerce.chatbot.shop-aiplugin.com.

Telegram operator bot

Connect your team to the official MaxSellora Telegram bot
(@MaxSellorabot) so operators can work without keeping the
dashboard open:

• Instant alerts when a shopper starts a new chat or requests a human
• View the same conversation list and message history as the web inbox
• Reply to customers directly from Telegram
• Take over a chat from AI or hand it back to AI with inline actions
• Link each operator’s Telegram user ID in Operators (dashboard)

Slack operator bot

If your store runs on Slack, operators can use the same live-chat
workflow there:

• Notifications for new chats and human-handoff requests
• Browse and open customer conversations from Slack
• Send operator replies without leaving Slack
• Link each operator’s Slack member ID in Operators (dashboard)

Telegram and Slack are optional — the web dashboard inbox always
works. Configure operator IDs and notification preferences per team
member in the MaxSellora panel.

Requirements

• WordPress 6.0 or higher
• WooCommerce 8.0 or higher
• PHP 8.0 or higher

External Services

This plugin sends data to one external API endpoint.

Endpoint:
https://woocommerce.chatbot.shop-aiplugin.com

Data sent:
* Chat message text
* Session identifier (stored in browser localStorage)
* Page URL
* Visitor IP address
* Customer name and email (when provided in the guest form or from a logged-in WooCommerce account)
* Voice recordings — only when Voice Chat is enabled and the visitor records a message; the audio is sent for speech-to-text transcription, and the AI reply text is sent back for text-to-speech
* WooCommerce product data (title, description, price, stock, SKU, categories, attributes, gallery URLs, language) — sent only when the merchant runs Reindex Products or saves a product

When data is sent:
* Only when a visitor sends a chat message while the widget is active
* Only when the merchant manually triggers a product reindex
* No data is ever sent in Demo mode

Privacy policy: https://shop-aiplugin.com/privacy
Terms of service: https://shop-aiplugin.com/terms

Privacy

What personal data does this plugin collect?

The plugin does not store visitor data in your WordPress database. When a visitor uses the chat widget, the following data may be transmitted to https://woocommerce.chatbot.shop-aiplugin.com: chat message text, page URL, visitor IP address, optionally the customer’s name and email (from the guest form or a logged-in WooCommerce account), and a session identifier stored in the browser’s localStorage.

In Demo mode, no data is transmitted anywhere.

What about WooCommerce product data?

When the merchant runs Reindex Products (or saves a product while the plugin is connected), the plugin sends WooCommerce product data — title, description, price, stock, SKU, categories, attributes, gallery URLs, and language — to the MaxSellora API so the assistant can answer product questions accurately.

How do I declare this in my privacy policy?

The plugin automatically registers a suggested privacy snippet via wp_add_privacy_policy_content(). You can copy it into your site’s privacy policy from Tools → Privacy → Policy Guide. The full upstream policy is at https://shop-aiplugin.com/privacy.

How do I delete a customer’s chat history?

The merchant can remove conversations from the MaxSellora dashboard (Conversations → Delete). This covers GDPR right-to-erasure requests. Deactivating the plugin immediately stops all further data transmission.

License and Legal

This plugin is licensed under GPLv2 or later and is fully GPL-compatible. The MaxSellora SaaS backend is a proprietary service governed by the Terms of Service at https://shop-aiplugin.com/terms.