Title: SubPortal – Subscription Customer Portal for WooCommerce Author: Giannis Kipouros Published: July 24, 2026 Last modified: August 26, 2026 --- Search plugins ![](https://ps.w.org/subportal/assets/banner-772x250.jpg?rev=3621048) ![](https://ps.w.org/subportal/assets/icon-256-256.png?rev=3621048) # SubPortal – Subscription Customer Portal for WooCommerce By [Giannis Kipouros](https://profiles.wordpress.org/giannis4/) [Download](https://downloads.wordpress.org/plugin/subportal.1.1.3.zip) * [Details](https://vec.wordpress.org/plugins/subportal/#description) * [Reviews](https://vec.wordpress.org/plugins/subportal/#reviews) * [Installation](https://vec.wordpress.org/plugins/subportal/#installation) * [Development](https://vec.wordpress.org/plugins/subportal/#developers) [Support](https://wordpress.org/support/plugin/subportal/) ## Description **SubPortal** turns the **WooCommerce Subscriptions My Account** area into a full** self-service portal**. Customers **handle routine requests in a minute instead of contacting support**, and every change leaves a note on the subscription so your team can see exactly what happened. Fewer tickets, fewer silent cancellations, longer-running subscriptions. **Important:** This plugin is an extension of the [WooCommerce](https://wordpress.org/plugins/woocommerce/) and [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/) plugins, and it cannot function independently. #### What customers can do * **Skip the next order** – move the upcoming renewal one billing interval forward, leaving the rest of the schedule untouched. * **Pause and resume** – pause until a chosen date (with quick presets) or indefinitely; a scheduled resume reactivates the subscription automatically, and billing continues one full interval after resuming. * **Cancel with a reason** – customers choose a cancellation reason, with room for details, so you learn why subscribers leave. * **Edit addresses** – update a subscription’s billing or shipping address, with an optional “apply to all my subscriptions” checkbox. * **See related orders** – every subscription card shows its latest order and links to the full history. #### The case for self-service * **79% of consumers want the option to pause** before they even sign up, and 58% paused a subscription instead of canceling in the past year (Chargebee Global Consumer Insights Report). * Stores that offer pausing save an average of **9.6% of subscriptions that would otherwise cancel** (Recharge, data from 1,700+ merchants). * **81% of customers try to sort things out themselves** before they contact support( Harvard Business Review). For a subscriber who can’t skip one delivery, canceling the whole subscription is often the path of least resistance. A skip button keeps that customer. #### What you control * Enable or disable each feature – dashboard, skip, pause, cancel, address editing– from WooCommerce > Settings > SubPortal. * Cap how far into the future customers can pause. #### Built for real stores * Every action is validated server-side on every request: ownership, subscription status, and payment-gateway support – never just hidden buttons. * Every action writes an order note and an entry in a dedicated WooCommerce log source. * Compatible with High-Performance Order Storage (HPOS). * Templates are overridable from your theme the standard WooCommerce way. * Works with WooCommerce Subscriptions. #### Documentation Every feature has a guide on our site: * [Requirements and setup](https://thewpgarden.com/docs/subportal/requirements-and-setup/) * [Skip the next order](https://thewpgarden.com/docs/subportal/skip-the-next-order/) * [Pause and resume a subscription](https://thewpgarden.com/docs/subportal/pause-and-resume/) * [Cancel with a reason](https://thewpgarden.com/docs/subportal/cancel-with-a-reason/) * [Edit a subscription address](https://thewpgarden.com/docs/subportal/edit-a-subscription-address/) * [Order notes and logging](https://thewpgarden.com/docs/subportal/order-notes-and-logging/) Start at the [SubPortal documentation](https://thewpgarden.com/docs/subportal/) index, see the [SubPortal plugin page](https://thewpgarden.com/plugins/subportal/) for an overview, or ask a question on our [support page](https://thewpgarden.com/support/). SubPortal is made and maintained by [The WP Garden](https://thewpgarden.com/). ## Screenshots [⌊Customer self service subscription management.⌉⌊Customer self service subscription management.⌉[ Customer self service subscription management. [⌊Enable automatic reactivation for paused subscriptions⌉⌊Enable automatic reactivation for paused subscriptions⌉[ Enable automatic reactivation for paused subscriptions [⌊Ask for the cancelation reason.⌉⌊Ask for the cancelation reason.⌉[ Ask for the cancelation reason. [⌊SubPortal Settings.⌉⌊SubPortal Settings.⌉[ SubPortal Settings. ## Installation 1. Upload the “SubPortal” plugin into the `wp-content/plugins/` directory. 2. Activate the “SubPortal” plugin. 3. Go to WooCommerce > Settings > SubPortal and choose which features your customers can use. The [requirements and setup guide](https://thewpgarden.com/docs/subportal/requirements-and-setup/) walks through the same steps in detail. ## FAQ ### What does SubPortal require? WooCommerce and WooCommerce Subscriptions. ### Can customers bypass the rules? No. SubPortal re-checks every request on the server: who owns the subscription, its current status, and whether the payment gateway supports the change. ### Can I disable individual features? Yes. Dashboard, skip, pause, cancel, and address editing each have their own toggle under WooCommerce > Settings > SubPortal. ### Will it work with my theme? SubPortal renders inside the normal My Account pages, and you can override its templates from your theme the standard WooCommerce way. ### How do I see what a customer changed? Every action leaves an order note on the subscription and a line in a dedicated “ subportal” log source under WooCommerce > Status > Logs. See [Order notes and logging](https://thewpgarden.com/docs/subportal/order-notes-and-logging/). ### Where is the documentation? At [thewpgarden.com/docs/subportal](https://thewpgarden.com/docs/subportal/) – setup, plus a guide for each feature. ### What happens to my data if I delete the plugin? Deleting SubPortal always removes its own settings. The per-subscription record of why customers cancelled and how often they paused is kept, because that is your store’s data rather than plugin state. If you would rather it went too, tick “Delete all SubPortal data on uninstall” under WooCommerce > Settings > SubPortal before deleting. Order notes and the “subportal” logs are always kept. Note that deactivating SubPortal cancels its pending automatic resumes, so any subscription paused until a date stays on hold until you or the customer resumes it. Reactivating rebuilds those schedules. ### How do I get support? Post in the [WordPress.org support forum](https://wordpress.org/support/plugin/subportal/), or reach us through the [The WP Garden support page](https://thewpgarden.com/support/). ## Reviews ![](https://secure.gravatar.com/avatar/96167a396a94d3231040086480c22587fd36eb3c3868422affcc7300d548c919? s=60&d=retro&r=g) ### 󠀁[A must-have plugin for WooCommerce subscriptions](https://wordpress.org/support/topic/a-must-have-plugin-for-woocommerce-subscriptions/)󠁿 [mixaliskappas](https://profiles.wordpress.org/mixaliskappas/) August 4, 2026 1 reply SubPortal has been incredibly helpful and has made managing WooCommerce subscriptions much easier. It gives customers a clear and convenient way to manage their own subscriptions, including skipping an order, pausing or resuming a subscription, updating addresses, and cancelling with a reason. The plugin is well designed, easy to configure, and integrates smoothly into the WooCommerce My Account area. I especially appreciate how every customer action is recorded, making it easy for store administrators to keep track of subscription changes. It has saved me a lot of time and provides a much better experience for customers. Highly recommended to anyone running a WooCommerce subscription store! [ Read all 1 review ](https://wordpress.org/support/plugin/subportal/reviews/) ## Contributors & Developers “SubPortal – Subscription Customer Portal for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ Giannis Kipouros ](https://profiles.wordpress.org/giannis4/) [Translate “SubPortal – Subscription Customer Portal for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/subportal) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/subportal/), check out the [SVN repository](https://plugins.svn.wordpress.org/subportal/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/subportal/) by [RSS](https://plugins.trac.wordpress.org/log/subportal/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.1.3 * Deleting the plugin now cleans up after itself: SubPortal’s settings are removed on uninstall. * Added an optional “Delete all SubPortal data on uninstall” setting for stores that want cancellation reasons and pause history removed as well. Off by default, and order notes are always kept. #### 1.1.2 * Hardened the subscriptions dashboard against unusual line items: a subscription containing a non-product line item, or a product from a plugin that reports a variation type without being one, cannot break the My Account page. * Internal: added an automated test suite and coding-standards tooling. No change to how the portal behaves for customers. #### 1.1.1 * Added a “Settings” link to the SubPortal row on the Plugins screen. #### 1.1.0 * After a subscription action, the dashboard now scrolls back to the affected subscription card, shows the confirmation right above it, and briefly highlights it. * Dashboard cards now list each line item on its own row with the product image, price, variation, and quantity. Product images can be switched off under WooCommerce > Settings > SubPortal. * The billing schedule (“every 6 weeks”) now sits under the card title, and the Total row shows the plain amount. #### 1.0.0 * First Edition release ## Meta * Version **1.1.3** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 6.5 or higher ** * Tested up to **7.1** * PHP version ** 8.0 or higher ** * Language * [English (US)](https://wordpress.org/plugins/subportal/) * Tags * [subscription management](https://vec.wordpress.org/plugins/tags/subscription-management/) [woocommerce subscriptions](https://vec.wordpress.org/plugins/tags/woocommerce-subscriptions/) * [Advanced View](https://vec.wordpress.org/plugins/subportal/advanced/) ## Ratings 5 out of 5 stars. * [ 1 5-star review ](https://wordpress.org/support/plugin/subportal/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/subportal/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/subportal/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/subportal/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/subportal/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/subportal/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/subportal/reviews/) ## Contributors * [ Giannis Kipouros ](https://profiles.wordpress.org/giannis4/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/subportal/)