Updated WordPress.org listing and artwork. Existing connections keep their settings and keys; portal activation and store selection remain configured separately in ReplyPlex.<\/p>","1.0.0":"
First public release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3742846,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3742846,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256},"icon.svg":{"filename":"icon.svg","revision":3742846,"resolution":false,"location":"assets","locale":false}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3742846,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3742846,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.1.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3742846,"resolution":"1","location":"assets","locale":"","width":1440,"height":900},"screenshot-10.png":{"filename":"screenshot-10.png","revision":3742846,"resolution":"10","location":"assets","locale":"","width":2880,"height":1800},"screenshot-11.png":{"filename":"screenshot-11.png","revision":3742846,"resolution":"11","location":"assets","locale":"","width":2880,"height":1800},"screenshot-12.png":{"filename":"screenshot-12.png","revision":3742846,"resolution":"12","location":"assets","locale":"","width":2880,"height":1800},"screenshot-13.png":{"filename":"screenshot-13.png","revision":3742846,"resolution":"13","location":"assets","locale":"","width":2560,"height":1800},"screenshot-14.png":{"filename":"screenshot-14.png","revision":3742846,"resolution":"14","location":"assets","locale":"","width":2880,"height":1800},"screenshot-15.png":{"filename":"screenshot-15.png","revision":3742846,"resolution":"15","location":"assets","locale":"","width":2560,"height":1600},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3742846,"resolution":"2","location":"assets","locale":"","width":1280,"height":800},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3742846,"resolution":"3","location":"assets","locale":"","width":2880,"height":1800},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3742846,"resolution":"4","location":"assets","locale":"","width":2880,"height":1800},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3742846,"resolution":"5","location":"assets","locale":"","width":2880,"height":1800},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3742846,"resolution":"6","location":"assets","locale":"","width":2880,"height":1800},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3742846,"resolution":"7","location":"assets","locale":"","width":1440,"height":900},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3742846,"resolution":"8","location":"assets","locale":"","width":2880,"height":1800},"screenshot-9.png":{"filename":"screenshot-9.png","revision":3742846,"resolution":"9","location":"assets","locale":"","width":2880,"height":1800}},"screenshots":{"1":"An AI-prepared reply, accepted into the composer with the sources it answered from and what it could not establish.","2":"Claude reading the ReplyPlex queue and adding a note to a ticket over MCP.","3":"A ticket answered by Autopilot, badged as AI and signed with the name you chose.","4":"AI activation: your own model key, the model with its published prices, and spend limits.","5":"Per-mailbox AI: prepare a reply or reply automatically on arrival, and sort incoming mail.","6":"Knowledge sources: a documentation site, a GitHub repository of Markdown files, an uploaded .md file and resolved tickets.","7":"Try it: ask a customer's question and see the exact passages a draft would use, with their scores.","8":"Instructions: ordered house rules, per mailbox, for replies and for agent notes.","9":"Answers: exact wording for the questions customers keep asking.","10":"Automations routing on what the AI thinks a message is.","11":"Evaluation: drafts sent per model, how much was rewritten, cost per sent draft, and what Autopilot would have done.","12":"Connect an AI app over MCP, and the apps already connected.","13":"The ticket form on your site, with the customer's own product or licence selected.","14":"Settings \u2192 ReplyPlex: the detected store and the API key you paste into ReplyPlex.","15":"How it connects: ReplyPlex reads your store live; nothing is synced or stored."}},"plugin_section":[],"plugin_tags":[2353,18057,4049,11996,286],"plugin_category":[45,47],"plugin_contributors":[286041],"plugin_business_model":[],"class_list":["post-357074","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-customer-portal","plugin_tags-helpdesk","plugin_tags-support-ticket","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_category-education-and-support","plugin_contributors-replyplex","plugin_committers-rafinkhan","plugin_committers-replyplex","plugin_committers-re_enter_rupok"],"banners":{"banner":"https:\/\/ps.w.org\/replyplex\/assets\/banner-772x250.png?rev=3742846","banner_2x":"https:\/\/ps.w.org\/replyplex\/assets\/banner-1544x500.png?rev=3742846","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":"https:\/\/ps.w.org\/replyplex\/assets\/icon.svg?rev=3742846","icon":"https:\/\/ps.w.org\/replyplex\/assets\/icon.svg?rev=3742846","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-1.png?rev=3742846","caption":"An AI-prepared reply, accepted into the composer with the sources it answered from and what it could not establish."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-2.png?rev=3742846","caption":"Claude reading the ReplyPlex queue and adding a note to a ticket over MCP."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-3.png?rev=3742846","caption":"A ticket answered by Autopilot, badged as AI and signed with the name you chose."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-4.png?rev=3742846","caption":"AI activation: your own model key, the model with its published prices, and spend limits."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-5.png?rev=3742846","caption":"Per-mailbox AI: prepare a reply or reply automatically on arrival, and sort incoming mail."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-6.png?rev=3742846","caption":"Knowledge sources: a documentation site, a GitHub repository of Markdown files, an uploaded .md file and resolved tickets."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-7.png?rev=3742846","caption":"Try it: ask a customer's question and see the exact passages a draft would use, with their scores."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-8.png?rev=3742846","caption":"Instructions: ordered house rules, per mailbox, for replies and for agent notes."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-9.png?rev=3742846","caption":"Answers: exact wording for the questions customers keep asking."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-10.png?rev=3742846","caption":"Automations routing on what the AI thinks a message is."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-11.png?rev=3742846","caption":"Evaluation: drafts sent per model, how much was rewritten, cost per sent draft, and what Autopilot would have done."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-12.png?rev=3742846","caption":"Connect an AI app over MCP, and the apps already connected."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-13.png?rev=3742846","caption":"The ticket form on your site, with the customer's own product or licence selected."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-14.png?rev=3742846","caption":"Settings \u2192 ReplyPlex: the detected store and the API key you paste into ReplyPlex."},{"src":"https:\/\/ps.w.org\/replyplex\/assets\/screenshot-15.png?rev=3742846","caption":"How it connects: ReplyPlex reads your store live; nothing is synced or stored."}],"raw_content":"\n
ReplyPlex is an AI powered help desk for WordPress stores, with a customer portal that lives\non your own site. This plugin connects your WordPress site to the hosted\nReplyPlex<\/a> service: your customers open and follow tickets from your\npages, your agents see live WooCommerce, Easy Digital Downloads or FluentCart orders and\nlicences beside every conversation, and the AI answers from your documentation, your\nMarkdown files and your team's own past replies, with every claim traceable to its source.<\/p>\n\n A ReplyPlex account is required.<\/strong> Tickets, replies, the AI and the agent tools live in\nReplyPlex, not in your WordPress database. This plugin is the store-side half of the pair.\nIt does not include live chat.<\/p>\n\n Open a ticket and a reply is already waiting in the composer, written from the thread, the\ncustomer's purchase records and your knowledge base. Every draft shows:<\/p>\n\n The AI never sends a draft an agent asked for. Drafts go out through the same send path,\nsignature and undo window as any other reply. Rewrite transforms (shorter, warmer, more\ntechnical, fix grammar, translate) act on what the agent already wrote, and a Summarize<\/strong>\ncontrol produces a short catch-up of a long thread that says how many messages have arrived\nsince it was written.<\/p>\n\n Each mailbox has its own AI mode, and all three start off:<\/p>\n\n Autopilot never answers the same customer twice: a reply to an automatic answer hands the\nticket to a human for good. Autonomous replies carry an AI badge, get a timeline entry, keep\nthe undo window, sign with the name and role you choose, and are listed together under\nHandled by AI<\/strong>. Before you turn it on anywhere, the \"If Autopilot had been on\"<\/strong> panel\nshows how many prepared replies would have gone out unread and exactly what stopped the rest.<\/p>\n\n Point ReplyPlex at what you already have:<\/p>\n\n Knowledge can be shared across every mailbox or scoped to one, so one product's docs never\nanswer another product's ticket. A Knowledge<\/strong> panel beside each conversation searches the\nsame index and pre-searches the customer's question. Try it<\/strong> shows the exact passages a\ndraft would be built from, with their retrieval scores, without calling a model.<\/p>\n\n House rules the AI follows in everything it writes: tone, what to offer, what never to\npromise, when to hand off to a person. Rules are ordered, can be enabled per mailbox, and can\napply to customer-facing replies, agent-facing notes, or both. A business description<\/strong> and\nan AI name and role<\/strong> give every reply its background and its signature.<\/p>\n\n With classification switched on for a mailbox, every inbound message is sorted as an\nenquiry, suspicious, outreach, marketing or a notification, and a Real enquiries<\/strong> view\nshows only the mail that needs a person. The verdict is also an automation condition \u2014\nwhat the AI thinks it is<\/strong> \u2014 so marketing can file itself into a folder, outreach can wait\nin pending, and suspicious mail can be marked as spam, alongside the usual rules on subject,\nsender, tags, assignment, priority, snooze, notes, folders and forwarding. Classification is\nper mailbox and off by default. A triage sweep can also read the open tickets that have gone\nquiet and sort them into safe to close, review, and do not close, with a reason on each; it\nis advisory only, and nothing is ever closed for you.<\/p>\n\n Each workspace brings its own OpenRouter key, encrypted at rest. Until a key is added,\nnothing is ever sent to a model provider. The model is chosen from a live catalogue with\nthe provider's published prices, with a separate cheaper model for background work and a\nfallback for outages. A monthly ceiling and a per-conversation ceiling are checked before\nevery request. An Evaluation<\/strong> dashboard reports, per model, how many drafts were sent,\nhow much of each was rewritten, how often knowledge was found and cited, and the cost per\nsent draft.<\/p>\n\n ReplyPlex is also an MCP server. Add one URL as a connector in Claude, ChatGPT, Claude Code\nor Cursor, sign in to ReplyPlex, and the assistant can list inboxes, search tickets and\ncustomers, search your knowledge base and read workspace reports. With write scope it can\nalso add notes, apply tags, assign, set status, priority and custom fields, and every action\nis attributed in the ticket timeline as done via that app. Sign-in uses OAuth 2.1 with\nconsent; connections appear in Settings \u2192 Developer and can be revoked at any moment.\nConnected apps cannot send email unless an admin turns that on separately.<\/p>\n\n The plugin adds a small, authenticated REST endpoint to your site. When an agent opens a\nticket, ReplyPlex calls it with the customer's email address and shows what comes back\nbeside the conversation: recent orders, subscriptions, licences and their activations, with a\nlink to the customer's record in your store admin. Every answer is read live at the moment it\nis asked for. Nothing is copied, mirrored or synced. The same records feed the AI draft, with\nlicence keys and other credentials masked before anything leaves.<\/p>\n\n With Easy Digital Downloads Software Licensing, an agent with permission can deactivate a\nsingle site from a licence without leaving the ticket. Each use is recorded as a note.<\/p>\n\n Supported stores, detected automatically and reported on the settings page:<\/p>\n\n The portal is off until you enable it in both ReplyPlex and this plugin.<\/p>\n\n If you already run a helpdesk on this site, the plugin can hand its history to ReplyPlex:\ntickets, replies, notes, customers, agents, tags, custom fields and attachments, with the\noriginal dates and authors. Currently supported: Fluent Support<\/strong>. The export is read-only,\nuses its own key, is only registered when a supported helpdesk is found, and closes itself\nafter 30 days. Your existing helpdesk keeps running throughout.<\/p>\n\n This plugin connects to the ReplyPlex service, which is operated by ReplyPlex. The\nconnection has three parts, and two of them are off until you turn them on.<\/p>\n\n 1. Commerce context (inbound to your site).<\/strong> The plugin does not send store data\nanywhere on its own. ReplyPlex connects to your site's REST endpoint with the API key you\ngenerated, and only then does the plugin answer. It returns, for the email address in the\nrequest, that customer's recent orders, subscriptions and licences from the stores listed\nabove, plus their WordPress display name. It returns nothing for an address with no\npurchases. This happens only when an agent opens a ticket. Revoke the key on the settings\npage to stop it immediately.<\/p>\n\n 2. Customer portal (optional, off by default).<\/strong> When you enable the portal in Settings \u2192\nReplyPlex, pages carrying the portal block or shortcode embed the portal from the HTTPS\nportal address you configured. Your visitors' browsers load that address directly, as they\nwould any embedded page.<\/p>\n\n When a visitor who is signed in to WordPress opens the portal, your server sends one request\nto that portal address to sign them in. The request contains: your approved site ID and\nintegration ID, your site's URL, the visitor's WordPress user ID and email address, a\none-time code challenge chosen by their browser, and a 60-second expiry. It is signed with a\nkey derived from your API key; the API key itself is never sent. No request is made for\nguests, who sign in with an email code inside the portal.<\/p>\n\n When the product selector is enabled in your ReplyPlex workspace, ReplyPlex calls a second\nauthenticated endpoint on your site to list a verified customer's product names and\norder or licence references. Licence keys, payment details, activation sites and store-admin\nlinks are not included.<\/p>\n\n 3. Helpdesk migration (optional, off by default).<\/strong> While an export window you opened is\nopen, ReplyPlex reads your existing helpdesk's tickets, replies, notes, customers, agents,\ntags, custom fields and attachments through the migration endpoints, with the migration key.\nThe window closes itself after 30 days.<\/p>\n\n AI processing happens inside ReplyPlex, not in this plugin.<\/strong> When your workspace admin\nadds a model key, ReplyPlex sends ticket text, the knowledge you indexed and the commerce\nrecords it fetched from your site (with credentials masked) to the model provider your\nworkspace chose, through OpenRouter, under your own key and account. No model is called\nuntil a key is added.<\/p>\n\n ReplyPlex's handling of the data it receives is governed by its\nterms of service<\/a> and\nprivacy policy<\/a>. Only enable a portal address you trust.<\/p>\n\n The plugin stores its own settings in your site's options table and nothing else: the API\nkey, the portal settings when enabled, and, only while an export window is open, a migration\nkey and its expiry time. It creates no tables, writes no logs, sets no cookies of its own and\ndoes not profile anyone. Uninstalling deletes all of them, on every site of a multisite\nnetwork. What is sent to ReplyPlex, and when, is listed under External services.<\/p>\n\n Commerce, authenticated with the API key:<\/p>\n\n Portal, same-site only (cookie and nonce):<\/p>\n\n History export, authenticated with the migration key and only while the window is open:<\/p>\n\n Turning on the AI:<\/strong><\/p>\n\n Customer portal (optional):<\/strong><\/p>\n\n Connecting an AI app over MCP:<\/strong> in ReplyPlex, open Settings \u2192 Developer \u2192 Connect an\nAI app<\/strong>, copy the MCP URL, add it as a connector in Claude, ChatGPT, Claude Code or Cursor,\nand sign in when prompted.<\/p>\n\n Moving an existing helpdesk's history (optional):<\/strong> the settings page shows a Migrate\nhistory to ReplyPlex<\/strong> section only when a supported helpdesk is found. Open the export\nwindow there, paste the migration key into ReplyPlex, run the import, and close the window\nwhen it finishes.<\/p>\n\n\nAI drafts that cite their sources<\/h4>\n\n
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AI on Autopilot, with gates<\/h4>\n\n
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A knowledge base the AI actually reads<\/h4>\n\n
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.md<\/code>, .markdown<\/code>, .txt<\/code> or .csv<\/code> files straight from your\nrepository or your policy folder. A refund policy written as a .md<\/code> file becomes something\nthe AI can quote.<\/li>\ndocs\/**\/*.md<\/code>. Every re-index records the commit it answered from.<\/li>\nAI with instructions<\/h4>\n\n
AI filters and AI automations<\/h4>\n\n
Measured, capped, and billed to you<\/h4>\n\n
An MCP server for Claude, ChatGPT and your IDE<\/h4>\n\n
Purchase context beside the ticket<\/h4>\n\n
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Customer support portal on your site<\/h4>\n\n
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[replyplex_portal]<\/code> for \"my tickets\".<\/li>\n[replyplex_ticket_form]<\/code> for a new-ticket form.<\/li>\nMove your ticket history when you switch<\/h4>\n\n
How the connector works<\/h4>\n\n
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External services<\/h3>\n\n
Privacy<\/h3>\n\n
Security<\/h3>\n\n
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Authorization: Bearer <key><\/code>, verified in constant time.<\/li>\nhttp<\/code> and https<\/code> URLs are ever included in a response.<\/li>\n<\/ul>\n\nREST API (replyplex\/v1)<\/h3>\n\n
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GET \/wp-json\/replyplex\/v1\/ping<\/code> \u2014 verify the connection; reports detected stores and helpdesks.<\/li>\nGET \/wp-json\/replyplex\/v1\/customer?email=<email><\/code> \u2014 normalized commerce context.<\/li>\nGET \/wp-json\/replyplex\/v1\/portal\/products?email=<email><\/code> \u2014 product names and order or licence references for the portal's ticket selector.<\/li>\nPOST \/wp-json\/replyplex\/v1\/license\/deactivate-site<\/code> \u2014 registered only when EDD Software Licensing is active.<\/li>\n<\/ul>\n\n\n
POST \/wp-json\/replyplex\/v1\/portal\/grant<\/code> \u2014 the signed-in visitor's own sign-in handoff.<\/li>\n<\/ul>\n\n\n
GET \/wp-json\/replyplex\/v1\/migration\/meta<\/code> \u2014 what is here to migrate, and how much of it.<\/li>\nGET \/wp-json\/replyplex\/v1\/migration\/export?entity=<entity>&after_id=<id><\/code> \u2014 one page of records.<\/li>\nGET \/wp-json\/replyplex\/v1\/migration\/attachment\/<id><\/code> \u2014 one attachment's contents.<\/li>\n<\/ul>\n\n\n\n
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.md<\/code> files, or connect a\nGitHub repository. Add house rules under Instructions<\/strong> and exact wording under\nAnswers<\/strong>.<\/li>\n\n
[replyplex_portal]<\/code>) to a \"My tickets\" page, and\nthe ReplyPlex Ticket Form<\/strong> block (or [replyplex_ticket_form]<\/code>) to a contact page.<\/li>\n<\/ol>\n\n