{"id":363903,"date":"2026-09-11T18:36:48","date_gmt":"2026-09-11T18:36:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/chatty-ai-chatbot\/"},"modified":"2026-09-11T18:36:29","modified_gmt":"2026-09-11T18:36:29","slug":"personaliai-customer-support-chatbot","status":"publish","type":"plugin","link":"https:\/\/vec.wordpress.org\/plugins\/personaliai-customer-support-chatbot\/","author":23560462,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.3.0","stable_tag":"1.3.0","tested":"7.1","requires":"5.8","requires_php":"7.2","requires_plugins":null,"header_name":"PersonaliAI Customer Support Chatbot","header_author":"PersonaliAI","header_description":"Adds the PersonaliAI AI customer support chatbot widget (powered by Chatty) to your WordPress site. No code editing required \u2014 just paste your Bot ID.","assets_banners_color":"fb9b59","last_updated":"2026-09-11 18:36:29","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/chatty.personaliai.com","header_author_uri":"https:\/\/personaliai.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":36,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.3.0":{"tag":"1.3.0","author":"tharindudama","date":"2026-09-11 18:36:29","revision":3691917}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3691933,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3691933,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3691940,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3691940,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.3.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Chatty settings screen in WordPress admin for Bot ID and display options.","2":"The live AI chat widget active on a WordPress website.","3":"Proactive greeting bubble capturing visitor attention."}},"plugin_section":[],"plugin_tags":[191735,14160,2364,2369,2379],"plugin_category":[],"plugin_contributors":[280289],"plugin_business_model":[],"class_list":["post-363903","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chat-widget","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-live-chat","plugin_contributors-tharindudama","plugin_committers-tharindudama"],"banners":{"banner":"https:\/\/ps.w.org\/personaliai-customer-support-chatbot\/assets\/banner-772x250.png?rev=3691940","banner_2x":"https:\/\/ps.w.org\/personaliai-customer-support-chatbot\/assets\/banner-1544x500.png?rev=3691940","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/personaliai-customer-support-chatbot\/assets\/icon-128x128.png?rev=3691933","icon_2x":"https:\/\/ps.w.org\/personaliai-customer-support-chatbot\/assets\/icon-256x256.png?rev=3691933","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>Chatty is an AI customer support and lead generation chat widget that answers visitor questions using your own website content, captures qualified leads, and automates support - 24\/7 without coding.<\/p>\n\n<p>This plugin seamlessly embeds your Chatty AI chatbot onto your WordPress site. Simply paste your Bot ID from your <a href=\"https:\/\/chatty.personaliai.com\/dashboard\">Chatty dashboard<\/a> and save.<\/p>\n\n<h4>Key Features<\/h4>\n\n<ul>\n<li><strong>Zero Code Required<\/strong> - Configure everything from Settings \u2192 PersonaliAI Chatbot.<\/li>\n<li><strong>Trained on Your Content<\/strong> - Answers questions based on your website pages, uploaded docs, and custom knowledge base.<\/li>\n<li><strong>Native Shadow DOM Widget<\/strong> - Featherweight, non-blocking script with crisp rendering and zero iframe styling conflicts.<\/li>\n<li><strong>Lead Capture &amp; Actions<\/strong> - Collect visitor names, emails, and phone numbers directly inside the chat.<\/li>\n<li><strong>Works with Any Theme<\/strong> - 100% compatible with classic themes, full-site editing (FSE) block themes, and page builders like Elementor, Divi, and Beaver Builder.<\/li>\n<li><strong>WooCommerce Ready<\/strong> - Automatically works on WooCommerce product pages and checkouts to help answer pre-sale questions.<\/li>\n<li><strong>Page-Level Targeting<\/strong> - Choose to display the chat widget across your whole site, on specific pages\/URLs only, or exclude it from certain pages.<\/li>\n<li><strong>Admin Visibility Toggle<\/strong> - Option to hide the widget for logged-in administrators while working on the site.<\/li>\n<li><strong>Custom Appearance<\/strong> - Customize accent color, launcher position (bottom-right \/ bottom-left), mobile fullscreen behavior, proactive greeting bubbles, and chime sounds.<\/li>\n<\/ul>\n\n<h4>Requirements &amp; Third-Party Service<\/h4>\n\n<p>This plugin requires an active <a href=\"https:\/\/chatty.personaliai.com\">Chatty<\/a> account and a bot created in your dashboard.<\/p>\n\n<p>This plugin relies on the Chatty AI cloud service to deliver chatbot responses, process visitor queries, and render the chat widget interface.<\/p>\n\n<ul>\n<li><strong>Service Name<\/strong>: Chatty AI Platform (provided by PersonaliAI)<\/li>\n<li><strong>Service Website<\/strong>: <a href=\"https:\/\/chatty.personaliai.com\">https:\/\/chatty.personaliai.com<\/a><\/li>\n<li><strong>Widget Delivery<\/strong>: Enqueues the widget script from <code>https:\/\/chatty.personaliai.com\/widget.js<\/code>.<\/li>\n<li><strong>Data Transmission<\/strong>: When website visitors interact with the chat widget, their messages and session identifiers are transmitted securely over HTTPS to the Chatty API (<code>https:\/\/api.chatty.personaliai.com<\/code>) to generate real-time AI responses using your configured bot and knowledge base.<\/li>\n<li><strong>Terms of Service<\/strong>: <a href=\"https:\/\/chatty.personaliai.com\/terms\">https:\/\/chatty.personaliai.com\/terms<\/a><\/li>\n<li><strong>Privacy Policy<\/strong>: <a href=\"https:\/\/chatty.personaliai.com\/privacy\">https:\/\/chatty.personaliai.com\/privacy<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>In your WordPress admin, go to <strong>Plugins \u2192 Add New<\/strong> and search for <code>PersonaliAI Customer Support Chatbot<\/code> (or upload the <code>personaliai-customer-support-chatbot.zip<\/code> file).<\/li>\n<li>Click <strong>Install Now<\/strong>, then click <strong>Activate<\/strong>.<\/li>\n<li>Go to <strong>Settings \u2192 PersonaliAI Chatbot<\/strong> in your WordPress admin menu.<\/li>\n<li>Paste your <strong>Bot ID<\/strong> (available under the \"Embed &amp; Integrate\" tab in your <a href=\"https:\/\/chatty.personaliai.com\/dashboard\">Chatty Dashboard<\/a>).<\/li>\n<li>Click <strong>Save Changes<\/strong> - your AI chatbot is now live on your site!<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"where%20do%20i%20find%20my%20bot%20id%3F\"><h3>Where do I find my Bot ID?<\/h3><\/dt>\n<dd><p>Log in to your <a href=\"https:\/\/chatty.personaliai.com\/dashboard\">Chatty Dashboard<\/a>, select your bot, and open the <strong>Embed &amp; Integrate<\/strong> tab. Your Bot ID is shown right at the top.<\/p><\/dd>\n<dt id=\"does%20this%20slow%20down%20my%20website%3F\"><h3>Does this slow down my website?<\/h3><\/dt>\n<dd><p>No. The widget script is loaded asynchronously with the <code>defer<\/code> strategy in the footer. It does not block page rendering, and the chat conversation window only loads when a visitor clicks the launcher.<\/p><\/dd>\n<dt id=\"does%20this%20work%20with%20woocommerce%3F\"><h3>Does this work with WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. The widget automatically runs across your store pages and helps answer visitor product questions, shipping queries, and return policies.<\/p><\/dd>\n<dt id=\"can%20i%20hide%20the%20widget%20on%20specific%20pages%3F\"><h3>Can I hide the widget on specific pages?<\/h3><\/dt>\n<dd><p>Yes. In <strong>Settings \u2192 PersonaliAI Chatbot<\/strong>, change the <strong>Display Mode<\/strong> to <strong>Exclude<\/strong> and enter the Page IDs or URL patterns (e.g. <code>15, \/checkout\/*, \/my-account\/*<\/code>).<\/p><\/dd>\n<dt id=\"can%20i%20use%20it%20on%20multiple%20wordpress%20sites%3F\"><h3>Can I use it on multiple WordPress sites?<\/h3><\/dt>\n<dd><p>Yes. You can install this plugin on any number of WordPress sites and link them to the same Bot ID or different Bot IDs from your Chatty account.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.3.0<\/h4>\n\n<ul>\n<li>Renamed the plugin to \"PersonaliAI Customer Support Chatbot\" (slug: personaliai-customer-support-chatbot) to comply with WordPress.org directory naming and trademark guidelines.<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>Renamed the plugin to \"Chatty by PersonaliAI\" (slug: chatty-by-personaliai) for WordPress.org directory approval - distinguishes it from other \"Chatty\"-named services.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Added page targeting: include or exclude specific pages and URL patterns.<\/li>\n<li>Added option to hide widget for logged-in administrators.<\/li>\n<li>Enhanced input validation and admin feedback notices.<\/li>\n<li>Added service disclosures for WordPress.org directory compliance.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Add the PersonaliAI AI customer support chatbot to your WordPress site in seconds - trained on your website content, zero code required.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/363903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=363903"}],"author":[{"embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/tharindudama"}],"wp:attachment":[{"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=363903"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=363903"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=363903"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=363903"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=363903"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/vec.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=363903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}