Description
Pingu is an AI-powered customer support assistant that helps businesses answer website visitor questions instantly through a smart chat widget. It combines AI replies, human support, and company knowledge to provide faster and more reliable customer service.
About Pingu
Pingu helps businesses communicate with website visitors in a faster and easier way. Visitors can ask questions through the Pingu chat widget, and the AI can answer using approved company knowledge. When human support is needed, admins can take over the conversation from the dashboard or Telegram.
With Pingu, businesses can reduce repeated questions, improve response time, and manage customer conversations from one simple platform.
Key Features
Everything your business needs to support website visitors with AI and human assistance:
- AI-Powered Chat Widget: Add a smart chat widget to your website and let visitors ask questions directly from any page.
- Instant AI Replies: Pingu can automatically answer customer questions using your company’s approved knowledge base.
- Human Support When Needed: Your team can take over conversations whenever personal support is required.
- Telegram Reply Support: Receive visitor messages in your company Telegram group and reply directly from Telegram.
- Admin Dashboard: Manage chats, widgets, knowledge settings, billing, and support activity from one dashboard.
- Push Notifications: Admins can receive instant notifications when a new visitor message is received.
- Internal Knowledge Base: Give your staff access to internal company knowledge through a separate secure knowledge mode.
- Easy Website Setup: Connect Pingu to your website using a widget code or WordPress setup and start supporting visitors quickly.
How It Works
Set up Pingu, connect your website, and start supporting visitors with AI-powered chat:
- Connect Your Website: Add your website URL or connect Pingu to your WordPress website using the Pingu widget setup.
- Create Your Knowledge Base: Train Pingu using your business information, website content, documents, FAQs, and support details.
- Add the Chat Widget: Place the Pingu chat widget on your website so visitors can start asking questions.
- Let AI Answer Customers: Pingu responds to visitor questions using your approved company knowledge.
- Take Over When Needed: If a visitor needs human help, your team can reply from the dashboard or Telegram.
- Manage Everything in One Place: Track conversations, update settings, manage support, and improve your knowledge base from the Pingu dashboard.
Mobile Apps
Download our official mobile apps to manage conversations on the go:
* Pingu for Android
* Pingu for iOS
External Service Disclosure
This plugin connects to the Pingu API (https://api.pingu.chat) to authenticate users, manage registrations, and fetch widget configurations. The chat widget and assets are loaded from https://admin.pingu.chat/loader.js.
- Pingu Privacy Policy: https://pingu.chat/privacy-policy
- Pingu Terms of Service: https://pingu.chat/terms-of-use
Screenshots
Installation
- Upload the
pingu-live-chatfolder to the/wp-content/plugins/directory, or install via the WordPress Plugin menu. - Activate the plugin.
- Navigate to Pingu Chat in your admin sidebar.
- Follow the step-by-step onboarding to connect your widget.
FAQ
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What is the Pingu WordPress Plugin?
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The Pingu WordPress Plugin helps you easily add the Pingu AI chat widget to your WordPress website without any complex setup.
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Why should I use the Pingu WordPress Plugin?
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It makes the setup process faster and easier. You do not need technical knowledge to connect Pingu with your WordPress website.
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Do I need coding knowledge to install the plugin?
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No. The plugin is designed for non-technical users. You can install and activate it directly from your WordPress dashboard.
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How does the Pingu plugin help my website?
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It allows your website visitors to chat with the Pingu AI assistant, ask questions, and get quick answers based on your company information.
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Can Pingu answer questions from my website content?
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Yes. Pingu can use your uploaded website information and knowledge base content to give better answers to visitors.
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Where will the Pingu chat widget appear on my website?
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The chat widget usually appears on your website as a small chat button. Visitors can click it and start a conversation.
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Can I customize the chat widget?
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Yes. Depending on your plan and settings, you can customize the widget to match your brand and website style.
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Can website visitors contact my company through Pingu?
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Yes. Visitors can ask questions, share details, and request support through the Pingu chat widget.
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What happens if the AI cannot answer a question?
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If the AI cannot answer, the question can be handled by the company admin or support team, based on the available settings.
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Is the plugin suitable for business websites?
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Yes. The plugin is suitable for company websites, service websites, landing pages, and other WordPress websites that need customer support.
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Can I remove the Pingu widget later?
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Yes. You can deactivate or remove the plugin from your WordPress dashboard at any time.
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Is Pingu easy to manage after installation?
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Yes. After installing the plugin, you can manage your Pingu settings, knowledge base, and support features from the Pingu platform.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Pingu Live Chat” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Pingu Live Chat” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial official release.
- Added modern onboarding flow.
- Added Conflict Detection and Cleanup system.
- Added Auto-login to SaaS dashboard.
- Improved compatibility with popular caching plugins.