Crowdsignal Dashboard – Polls, Surveys & more

FAQ

Where do I find my Crowdsignal Dashboard?

You can find your dashboard under the Feedback top level menu. You will find Crowdsignal and Ratings menu items there. The Crowdsignal menu item leads to the dashboard. If you have ratings enabled you will see a Ratings menu item that links to a summary of your ratings.

Where do I find my Crowdsignal Settings?

You will find the settings area for this plugin under the Settings top level menu, and look for the Crowdsignal menu item.

I have multiple authors on my blog? What happens?

Each author that wants to create polls will need his or her own Crowdsignal.com account.

But, as an Administrator, can I edit my Authors’ polls

Yes. You’ll be able to edit the polls they create from your blog. (You won’t be able to edit any of their non-blog, personal polls they create through Crowdsignal.com.)

Neat! Um… can my Authors edit MY blog polls?

Nope. The permissions are the same as for posts. So Editors and Administrators can edit anyone’s polls for that blog. Authors can only edit their own.

Where are my ratings?

Check that footer.php in your theme calls the wp_footer action. The rating javascript is loaded on this action.

More info here

My ratings are gone after I reinstalled the plugin. How do I get them back?

Login to your Crowdsignal.com account and view the ratings in your dashboard. You should see ratings named “blog name – ” comments/posts/pages. You need the rating ID of each of those which is visible when you edit them. It’s the number in the URL of your browser that looks like https://app.crowdsignal.com/ratings/1234567/edit/. After you connect the plugin to your Crowdsignal account go to Settings->Ratings and make sure the ratings are displayed on your posts/pages/comments as desired. You’ll see a link at the bottom of the page saying, “Advanced Settings” that will toggle new configuration settings. One of those settings is “rating ID” which you should replace with the number you got from your Crowdsignal account. Now save the changes and the ratings on your site will be updated.

I cannot access my ratings settings, I am getting a “Sorry! There was an error creating your rating widget. Please contact Crowdsignal support to fix this.” message.

You need to select the synchronize ratings account in the WordPress options page at Settings->Polls & Ratings to make sure the ratings API key is valid.

When I try to use a rating on a page, I get a PHP warning about the post title.

Your rating uses the filter ‘wp_title’ by default when retrieving the post title, you may need to remove this by defining the constant “CS_RATING_TITLE_FILTER” to a new filter to use, or just set it to “” to diasable it and allow ratings to work with your theme. Define the constant in wp-config.php or an mu-plugin.

Why is a poll loading in the footer of my main page?

Your theme is getting the post content, without necessarily showing it. If the post has a poll, the poll javascript is loaded in the footer. To fix this, you need to enable the ‘Load Shortcodes Inline’ setting in the Polls & Ratings settings. This will load the poll shortcode inline and will only load the poll if the content of the post is actually displayed.

My API key is valid but I cannot get the plugin to link with Crowdsignal

This is possible if your server or network is blocking outgoing calls to Crowdsignal’s API.
Make sure to whitelist api.crowdsignal.com in your firewall to fix this.