SR Product 360° View

FAQ

Is the free version limited?

No caps and no time limit. There is no restriction on how many products can have a 360°
view, how many frames a set may contain, or how long you can use it. What premium adds is
listed above (bulk import, per-variation sets, per-product settings, pop-up configuration
and replace-featured), and everything else is in the free version.

How many frames do I need?

Any contiguous sequence. Commonly 24, 36, or 72 photos taken at even rotation
steps. Frames are ordered by natural filename order, so name them sensibly.

Can each variation have its own 360° view?

In the premium version, yes: each variation can have its own frame set, and the viewer
switches as the shopper changes their selection.

In the free version, 360° sets are chosen on the product rather than per variation: pick one
set on the product and it shows for every variation of it.

If you are moving from a previous version of this plugin and your 360° images were set up
per variation, the free version will not show them until you choose a set on the product
itself. The importer leaves your old data untouched either way, so nothing is lost and
upgrading picks the per-variation sets straight back up.

Can I load frames from a CDN or a server folder?

That is Bulk Import, which is a premium feature: it sets up many products at once from
a folder path or a URL pattern. In the free version you choose each product’s frames from
your Media Library.

For frames served from another domain, set the CORS mode and have that host send an
Access-Control-Allow-Origin header; the plugin tells you when this is needed.

I used a previous version of this plugin. Will my old 360° data be imported?

Yes, from 6.1.0 onwards. If the plugin finds 360° data from a pre-6.0 version on
your site, it shows a notice offering to review and import it. You see exactly what was
found, what cannot be imported, and why, before anything is written, and nothing
is imported until you say so. Your old data is never altered or deleted, so you can check
the results before you rely on them. It works even if your subscription has lapsed.

One case needs help: the most recent older version kept the list of which images make up
each 360° view on SuperRishi’s servers (your images themselves have always been on your
own site). If your licence details are no longer on the site, the importer cannot fetch
that list on its own. It will say so plainly rather than failing quietly. Contact
support and we can sort it out.

The importer is a temporary tool for the migration window and will be removed in a later
version.

Does the viewer work on touch devices and with a keyboard?

Yes. Drag on desktop, swipe on touch, and rotate with the arrow keys when the viewer
is focused. Popups trap and restore focus, and auto-rotation respects
prefers-reduced-motion.

I switched my product template to WooCommerce’s new Product Gallery block. Where’s the 360° badge?

SR Product 360° View attaches to WooCommerce’s standard product gallery: the classic
gallery, and the default block template’s Product Image Gallery block, which both
fire the gallery hooks the plugin uses. WooCommerce’s newer Product Gallery block
renders differently and does not fire those hooks, so the badge and the “replace
featured image” mode won’t appear there. Use the standard Product Image Gallery block,
or choose the Inline display mode or the [sr360] shortcode. These place the
viewer directly and don’t depend on the gallery.